How do I add a failed attempt for an industry certification?

1. Navigate to Industry Certification Progress

2. Click on notes icon

3. Add details about the failed attempt in the message input box

4. Click the paper plane button

It is important to note that you cannot simply click the enter button or it will add what you typed as a normal note on the record not as a reportable failed attempt.

5. Click on Add as Failed Attempt

6. Add the Failed Attempt Date

A pop-up will appear after clicking "Add as Failed Attempt". This will ask you more information about the attempt starting with the date it was attempted.

7. Add Additional Information

You'll notice what you typed into the message box is now populated into this field. You can change what you typed if you'd like.

8. Click on Save

9. Click on OK

10. Verify your Failed Attempt

Now you'll see a red chat bubble with the information you just inputted. This means you've successfully added the failure attempt.