Live Chat Policy
At Eduready360, we are committed to providing exceptional customer service and support through various channels, including our live chat feature. Our live chat service is offered as a free courtesy to assist users with their inquiries in real-time. This policy outlines the terms of use for our live chat feature and the standards of behavior expected from users.
Free Courtesy Feature: The live chat service is provided at no cost to users as part of our commitment to enhancing your experience with Eduready360. While we strive to make this service available to all users, it is important to note that the availability of the live chat feature is subject to our discretion and may be modified or discontinued at any time.
Expected Conduct: Users of the live chat service are expected to communicate respectfully and courteously with our customer support representatives. This includes, but is not limited to:
Using polite language at all times.
Refraining from the use of offensive, abusive, or derogatory language.
Avoiding any behavior that may be considered harassing, threatening, or disruptive.
Right to Disable Live Chat: Eduready360 reserves the right to disable or terminate the live chat feature for any user who violates the expected standards of conduct. If a user engages in disrespectful, mean, or inappropriate behavior, our representatives are authorized to end the live chat session immediately. Continued misuse of the live chat service may result in a permanent ban from using this feature.
Appeals and Further Assistance: Users who believe their access to the live chat feature has been wrongly disabled may contact us via email at [email protected] to request a review of their case. Eduready360 will evaluate each appeal on a case-by-case basis.
Acceptance of Policy: By using the live chat feature, users agree to abide by the terms of this policy. Eduready360 reserves the right to update or modify this policy at any time without prior notice. Users are encouraged to review this policy regularly to stay informed of any changes.
For any questions or concerns regarding this policy, please contact us at [email protected].
Free Courtesy Feature: The live chat service is provided at no cost to users as part of our commitment to enhancing your experience with Eduready360. While we strive to make this service available to all users, it is important to note that the availability of the live chat feature is subject to our discretion and may be modified or discontinued at any time.
Expected Conduct: Users of the live chat service are expected to communicate respectfully and courteously with our customer support representatives. This includes, but is not limited to:
Using polite language at all times.
Refraining from the use of offensive, abusive, or derogatory language.
Avoiding any behavior that may be considered harassing, threatening, or disruptive.
Right to Disable Live Chat: Eduready360 reserves the right to disable or terminate the live chat feature for any user who violates the expected standards of conduct. If a user engages in disrespectful, mean, or inappropriate behavior, our representatives are authorized to end the live chat session immediately. Continued misuse of the live chat service may result in a permanent ban from using this feature.
Appeals and Further Assistance: Users who believe their access to the live chat feature has been wrongly disabled may contact us via email at [email protected] to request a review of their case. Eduready360 will evaluate each appeal on a case-by-case basis.
Acceptance of Policy: By using the live chat feature, users agree to abide by the terms of this policy. Eduready360 reserves the right to update or modify this policy at any time without prior notice. Users are encouraged to review this policy regularly to stay informed of any changes.
For any questions or concerns regarding this policy, please contact us at [email protected].
Updated on: 04/09/2024
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