Allow a disabled accounts to log in

In this article we will explain how to allow a disabled account to be allowed to log in. The example show's a student's account but does work for all users.

As a security measure, we automatically disable student accounts that have been inactive 1 year. If your student is attempting to sign in and they see a message stating their account has been disable due to inactivity, this is likely the cause. Please follow the steps below to reactivate your student's account.


Click on Users & Groups




Click on Students




Search for your student and click the 3 dots in their row




Click on Edit




Check the box next to "Allow Inactive Login"




Click on Save Changes

Updated on: 20/10/2023